Kufuta Akaunti
Delete Your Account · Faida Yangu
Kufuta Akaunti ya Faida Yangu (Kiswahili)
Jinsi ya kuomba akaunti yako ifutwe
- Tuma barua pepe kwenda msaada@faidayangu.co.tz yenye kichwa "Futa akaunti yangu".
- Taja namba ya simu uliyojisajilia nayo (mfano: 0712 345 678) ili tuthibitishe kuwa akaunti ni yako. Tunaweza kukutumia ujumbe wa uthibitisho kwenye namba hiyo.
- Tutathibitisha na kufuta akaunti yako ndani ya siku 30, kisha kukutumia uthibitisho.
Kinachofutwa
- Akaunti yako (namba ya simu, jina la kuonyesha).
- Kumbukumbu zote za biashara yako zilizohifadhiwa kwenye seva zetu: mauzo, matumizi, madeni, bidhaa, wateja na ripoti.
- Vikao vya kuingia (login sessions) kwenye vifaa vyote.
Kumbuka: taarifa zilizo kwenye simu yako (nakala ya ndani ya programu) hufutwa unapoifuta programu au kuondoka (logout). PIN yako haiko kwenye seva zetu kamwe — iko kwenye simu yako tu.
Kinachobaki (na kwa muda gani)
Kumbukumbu chache za kiufundi na za kisheria (mfano: kumbukumbu za malipo endapo yatakuwepo, au kumbukumbu za usalama za mfumo) zinaweza kuhifadhiwa hadi siku 90 baada ya kufuta, kisha kufutwa kabisa — isipokuwa pale sheria inapohitaji muda mrefu zaidi.
Kufuta baadhi ya taarifa bila kufuta akaunti
Unaweza kufuta rekodi moja moja (mauzo, matumizi, wateja, bidhaa) moja kwa moja ndani ya programu wakati wowote. Kwa maombi mengine ya kufuta sehemu ya taarifa, tuandikie kwa barua pepe hiyo hiyo.
Delete Your Faida Yangu Account (English)
How to request account deletion
- Email msaada@faidayangu.co.tz with the subject "Delete my account".
- Include the phone number you registered with (e.g. 0712 345 678) so we can verify the account is yours. We may send a confirmation message to that number.
- We will verify and delete your account within 30 days, then send you confirmation.
What is deleted
- Your account (phone number, display name).
- All business records stored on our servers: sales, expenses, debts, products, customers and reports.
- Login sessions on all devices.
Note: data on your phone (the app's local copy) is removed when you uninstall the app or log out. Your PIN is never on our servers — it exists only on your device.
What is kept (and for how long)
Limited technical and legal records (for example payment records if any exist, or system security logs) may be retained for up to 90 days after deletion before being permanently erased — unless the law requires a longer period.
Deleting some data without deleting your account
You can delete individual records (sales, expenses, customers, products) directly inside the app at any time. For any other partial-deletion request, write to the same email address.